Amala Massage + Esthetics

Appointments + Scheduling 

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Q:  Do I need to arrive early for my appointment?

A:  No, early isn't necessary, on time is good.  If your appointment is for an hour, I block off an hour and a half for you. My next client will be scheduled at the end of that hour and a half.  If your service is an hour and a half, I will block off two hours for your appointment.  This will allow time to use the restroom, time for us to discuss any issues or concerns, and time to get you checked out after your service.

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Q:  Do you take walk-ins? 

A:  I schedule by appointment only, and online booking must be made 18 hours in advance.  I tend to stay booked and busy, both inside and outside of the office, so usually I don't have an opening for walk-ins.  However, you can always check, and if I happen to be available and can get you in, I will be happy to!

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Q:  How far in advance do I need to book?

A:  One to two weeks out is best, more is good too, and less can be iffy.  Our availability varies week to week and day to day.  

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Q:  What is your cancellation policy?

A:  ​*Cancellations 24 Hours or Less Before Your Appointment, you will be charged a fee equal to half the price of your missed service; If You Cancel Day Of or You No-Show, you will be charged the full price of your missed service. 

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*You will receive a Reminder Text 48 hours before your appointment. Please let me know then, or asap after that, if you will need to reschedule, to avoid being charged for late cancellation. 

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*I schedule in advance, and by appointment only. So, 24-48 hours is often not enough time to fill your spot, which means I cannot makeup for the income that is lost, and I can't get someone else in that may have needed my services.

I am grateful that you have chosen me to be a part of your self-care! I feel blessed and thankful to be providing self-care for others as my job, but it is my job and my means of income, and when faced with many late cancellations I cannot effectively make ends meet and provide for my family.

So, I will be fully enforcing my late cancellation and no-show policies.

 

*If you owe for late cancellation or no-show, reaching out to me to take care of it would be greatly appreciated. If you don't reach out to me, and you don't have a card on file, I will reach out and send you an invoice via text or email that must be paid in full upon receipt, and before you can book your next appointment. If you would prefer to pay via Venmo, PayPal or another way, please let me know.

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*If invoices are not paid, you will no longer be able to receive services at Amala Massage + Esthetics.

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*If Late Cancellation is due to sudden personal illness or injury, or that of your child, or another significant emergency, no fee will be assessed or it will be refunded! I absolutely understand those things happen occasionally, and I myself will likely have to cancel last minute at some point for such things as well, so I ask that you are understanding and remember the door swings both ways when that occurs. We must rely on the Honor System here, and I trust that you, as I, will be honest about your reasons for late cancellations and no-shows, and understandingly take care of your fees when applicable. My hope is not to charge a great deal for services I am not getting to provide, but that these policies will help me to avoid unnecessary loses, and help you to prioritize our appointments, and your self-care.​

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Q:  Do I have to fully undress for my massage?

A:  No. Absolutely not.  But you can if you'd like.  Some people do and some don't.  You will be covered with a sheet and a blanket during your massage.  It's about your comfort and preference. The area that is being worked on will be the only area uncovered, then it will be recovered.  If shorts or underpants are left on, they are used to tuck in the sheet or drape on the low back area.

If you are unable to undress or are receiving Lymphatic Massage only, we can work with you clothed, the experience will be a little different of course, and contact with the skin directly and the application of essential oils can be more effective, but we will do our best to accommodate everyone and their individual needs, when and how we can. If you are unable to undress, wearing slightly loose, to lightly fitted comfortable cotton or athletic clothing would be best.

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Q:  Do I need to dress a certain way for my appointment?

A:  No, unless you are coming for Yoga Trapeze Training, then you will want to wear comfortable, breathable clothing-- yoga pants, comfy capri pants, sweatpants or athletic pants, and a t-shirt or tank top, and sports bra for the ladies.  Also, please don't wear perfume or jewelry to your training.  The synthetic fragrances can be irritating to some and they can also be transferred onto the Yoga Trapeze fabric.  The jewelry could get caught and cause harm to you or damage to the fabric. (We are not currently offering Yoga Trapeze Training, so you will not see it in our menu of services, but it may be back, so we felt it best to leave the information here. JSYK ;)

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Q:  What age range do you serve?

A:  Maturity and ability to relax and take treatments seriously are important.  With some services, like Yoga Trapeze and Esthetics, safety, ability to follow directions, and skin sensitivity are factors.  So, for Yoga Trapeze and Esthetics, we say 12-15 years old and up.  And for Therapeutic Massage, Lymphatic drainage, and Healing Touch, we can work with any age-- However, times may need to be lessened or customized for children and the elderly. 

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Other 

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Q:  Do I need to silence my cell phone?

A:  Yes, please!  Do Not Disturb is the best, or you can leave it in your vehicle.  We are here to help you and other clients relax and unwind, and cell phones going off, ringing or vibrating during treatments, do not promote stillness, relaxation, or the temporary escape you and other clients deserve.

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Q:  Is it okay to bring my child/children to my appointment?

A:  It depends.  We are doing our best to provide a quiet, tranquil, relaxing space, for you and other clients alike.  So, if your child/children are old enough and mature enough to sit quietly, wait patiently, and be unattended for the duration of your appointment, then sure, we have a waiting area where they can sit comfortably while you relax, otherwise, we ask that you please make other arrangements for them.

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Q:  Why do I need to drink water after my treatment?

A:  First of all, we all need to consume half of our body weight in ounces of pure, clean water, minimum, daily, for our bodies to have enough hydration to function properly and optimally.  Our entire bodies are made up of cells-- each organ and structure are either a hard or soft tissue, made up of cells, with lymphatic fluid and blood circulating throughout.  All of these need proper hydration to function adequately and move properly.

After a massage, and stimulating your bodies natural healing, detoxification, and relaxation responses, extra water is recommended to help hydrate and so assist your bodies natural processes and responses.  Any time your body is faced with stressors, whether they be physical (exertion/exercise) or emotional in nature, it is recommended to up your water intake a bit, because you are either losing more water through sweat, creating more heat, or your body is just working harder, and so using up more of its water supply.  If you're interested in reading a little, and learning about the importance of water in your life, I recommend the book Water The Ultimate Cure by Steve Meyerowitz, with Introduction by F. Batmanghelidj, MD.

Side note: I am always working on keeping my water intake where it needs to be.  It can be tough, but we can do it!